After six days of use, a user of the S10 Galaxy in South Korea reported that his smartphone had started to smoke suddenly and without reason while he was on his desk. Apparently, the user's first reaction was to take the phone and throw it to the ground, almost completely burned. Now, Samsung said the strong impact on the ground caused the Galaxy S10 to ignite, blaming the user for the incident.
According to the local press, the user called Samsung and took his Galaxy S10 phone to an authorized claim center. After two weeks of waiting, Samsung responded to the customer that it could not compensate for the stolen cell phone because there was evidence of external damage and not an internal component that might have been caused by the fire. In a statement, the company said:
"We got the phone and we completed the external scan and X-ray examination, but the external printouts are clear, we can not find faults in the phone.
It is important to remember that the Samsung Galaxy S10 has the largest battery for the company's leading smartphones, with 4500 mAh. Smartphone marketing in South Korea began earlier this month at $ 1,500.
This is the first explosion of this mobile phone, but it seems to be more isolated than a failure like the Note 7, which Samsung pulled out of the market a few days after it was launched.
