This may be wishful thinking, but according to a recent survey, voice technology on touch interfaces is widely supported. When are the keyboards in the closet?
Voice technology is rapidly gaining ground as the primary means of interaction with terminals. In the UX zero-sum game, this trend challenges the dominance of tactile interfaces such as touch screens and keyboards.
And a new poll suggests that a surprising portion of consumers expect keyboards in particular to be endangered.
As I lazily cleaned my laptop keyboard this morning trying in vain not to turn on the computer (yeah yeah ... but who has time to turn off his computer?), All I could think was : Good riddance.
The survey, conducted by Pindrop Solutions, which provides telephone fraud detection and authentication technology to corporate customers, is the result of 4,057 online interviews with a cross-section of people in the United Kingdom, the United States and Canada. United States, France and Germany.
According to the survey, nearly half (48%) of the general public believe that keyboards will barely be used by 2023, when voice technology will take over. This four-year horizon may seem a little exaggerated.
Aside from some obvious privacy and decency issues, especially for those working in open, crowded offices, it is quite plausible that the passage from text to voice is gaining popularity, as in many mobile applications, and become commonplace in everyday computer applications like email.
In fact, the desire for a healthier relationship with technology is one of the main drivers of an upward trend in favor of voice-activated interfaces. Two-fifths believe voice technology promises "a future where the use of technology is less intrusive. ".
According to the survey results, "41% believe that it will allow people to stop looking at their phones. The same number believe that as their capabilities increase over the next five years, voice interfaces will make life easier for users.
Outside of work, the majority of people (63%) already use their voice to interact with devices and terminals, and 53% plan to use it even more in a year. Over the next five years, more than half of those surveyed plan to use voice-activated devices and devices for everyday tasks such as cooking (63%), managing their home (58%), ordering provisions (52%). ) and organize an event (52%).
"In recent years, early adopters have been quick to introduce smart phones and speakers to their homes, normalizing a technology once considered skeptical," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop.
"Today's results prove it and also point to a future where the way we interact with technology is fundamentally evolving towards a hands-free model. Individuals can see the benefits it brings, allowing them to simplify their lives and help combat the constant distractions of handheld devices. "
The diffusion of voice technology will be partly facilitated by complementary technologies that require hands-free interfaces. Virtual reality, for example, is becoming increasingly common in enterprise applications for uses such as virtual meetings and data visualization and analysis. The ability to incorporate voice into virtual reality will promote the immersive experience and seems to be a natural evolution.
Similarly, robotics is an area where human-machine interaction is fast iterating. As robots become more and more present in our lives, voice technology will allow us to interact with them more transparently.
There are, of course, problems with voice technology. In particular, client companies need to be concerned about security. According to Pindrop, respondents in 2017 rated usability as the main problem with voice technology. "In 2018, security and privacy were the number one challenge. "
For example, 46% of respondents would say no if they were given the option to use voice authentication as their password, compared to 44% who would answer yes. But the trend is changing in favor of voice authentication. In 2017, only 39% of respondents said they were ready to use their voice as their password.
And a new poll suggests that a surprising portion of consumers expect keyboards in particular to be endangered.
Voice command ubiquitous in 5 years?
As I lazily cleaned my laptop keyboard this morning trying in vain not to turn on the computer (yeah yeah ... but who has time to turn off his computer?), All I could think was : Good riddance.
The survey, conducted by Pindrop Solutions, which provides telephone fraud detection and authentication technology to corporate customers, is the result of 4,057 online interviews with a cross-section of people in the United Kingdom, the United States and Canada. United States, France and Germany.
According to the survey, nearly half (48%) of the general public believe that keyboards will barely be used by 2023, when voice technology will take over. This four-year horizon may seem a little exaggerated.
Aside from some obvious privacy and decency issues, especially for those working in open, crowded offices, it is quite plausible that the passage from text to voice is gaining popularity, as in many mobile applications, and become commonplace in everyday computer applications like email.
In fact, the desire for a healthier relationship with technology is one of the main drivers of an upward trend in favor of voice-activated interfaces. Two-fifths believe voice technology promises "a future where the use of technology is less intrusive. ".
According to the survey results, "41% believe that it will allow people to stop looking at their phones. The same number believe that as their capabilities increase over the next five years, voice interfaces will make life easier for users.
The voice for another relationship with techno
Outside of work, the majority of people (63%) already use their voice to interact with devices and terminals, and 53% plan to use it even more in a year. Over the next five years, more than half of those surveyed plan to use voice-activated devices and devices for everyday tasks such as cooking (63%), managing their home (58%), ordering provisions (52%). ) and organize an event (52%).
"In recent years, early adopters have been quick to introduce smart phones and speakers to their homes, normalizing a technology once considered skeptical," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop.
"Today's results prove it and also point to a future where the way we interact with technology is fundamentally evolving towards a hands-free model. Individuals can see the benefits it brings, allowing them to simplify their lives and help combat the constant distractions of handheld devices. "
The diffusion of voice technology will be partly facilitated by complementary technologies that require hands-free interfaces. Virtual reality, for example, is becoming increasingly common in enterprise applications for uses such as virtual meetings and data visualization and analysis. The ability to incorporate voice into virtual reality will promote the immersive experience and seems to be a natural evolution.
The big challenges: security and privacy
Similarly, robotics is an area where human-machine interaction is fast iterating. As robots become more and more present in our lives, voice technology will allow us to interact with them more transparently.
There are, of course, problems with voice technology. In particular, client companies need to be concerned about security. According to Pindrop, respondents in 2017 rated usability as the main problem with voice technology. "In 2018, security and privacy were the number one challenge. "
For example, 46% of respondents would say no if they were given the option to use voice authentication as their password, compared to 44% who would answer yes. But the trend is changing in favor of voice authentication. In 2017, only 39% of respondents said they were ready to use their voice as their password.
"It's quite reasonable," says Balasubramaniyan. "People are still skeptical about the security of these terminals. The media has published numerous incident stories with connected speakers, and our own June 2018 study revealed that 80% of companies are concerned about how to secure voice data. In order to allay these fears and encourage wider use of the voice, those deploying voice services must ensure that the systems put in place to verify the identity of users are up to the task and can accurately detect activities that are both fraudulent and real. "
